AGGA Complaints Process
The AGGA plays an active role in ensuring that products and installations meet relevant Australian standards. The association will receive complaints from members, non-member industry professionals and consumers.
There are essentially two types of complaints:
Non-compliance/conformance – Whereby the installation of the glass itself does not meet the Australian Standard. These complaints primarily come from members or industry professionals who understand code requirements.
Workmanship/Service – Whereby the complainant is unhappy with the quality of the installation, or the service they have received. These complaints typically come from consumers.
If a complaint is about an AGGA member the association can take an active role in mediating the issue and potentially disciplining the member through suspension or expulsion from the association. If the complaint is against a non-member advice can still be provided on how to resolve the issue.
Lodging a complaint – non-compliance/conformance
A standard complaints form is available here.
AGGA encourages you to complete the form rather than just providing a verbal complaint. Certain information will be mandatory for AGGA to be able to process the compliant. Please note contact details will be kept in confidence.
Assessing a complaint
Each complaint is allocated to the state where the work is located. Complaints received by AGGA national will be directed to the relevant state secretary to process.
For more information contact AGGA on firstname.lastname@example.org or call 03 8669 0170